help@genestrail.com

genestrail Privacy Policy

Last Updated:

1. Introduction

genestrail ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services in the United Arab Emirates (UAE).

2. Information We Collect

We may collect the following types of information:

  • Personal Identification: Name, email, phone number, Emirates ID
  • Payment Information: Credit card details (processed securely)
  • Biological Samples: DNA samples provided for testing
  • Technical Data: IP address, browser type, device information

3. How We Use Your Information

We use collected information for:

  • Providing and maintaining our services
  • Processing DNA tests and delivering results
  • Customer support and communication
  • Improving our services
  • Complying with UAE legal requirements
  • Security and fraud prevention

4. Data Security

We implement robust security measures including:

  • Secure servers with encryption
  • Restricted access to personal data
  • Regular security audits
  • Compliance with UAE data protection regulations

All DNA samples and test results are stored with strict confidentiality and disposed of properly after testing.

5. Data Sharing and Disclosure

We do not sell your personal data. Limited disclosure may occur in these cases:

  • With your explicit consent
  • To comply with UAE laws and regulations
  • To trusted service providers under confidentiality agreements
  • For legal protection or to prevent harm

6. Your Rights

Under UAE regulations, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion of your data
  • Withdraw consent for data processing

To exercise these rights, contact us at help@genestrail.com.

7. Children's Privacy

Our services are not directed to individuals under 18. For minors, testing requires consent from a parent or legal guardian.

8. Changes to This Policy

We may update this Privacy Policy periodically. The updated version will be posted on our website with a revised "Last Updated" date.

9. Contact Us

For questions about this Privacy Policy or your personal data:

We are committed to resolving any concerns about your privacy and our data practices.

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