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Contact Us

Get in touch with our genetic counselors and support team. We're here to help you understand your genetic insights and answer any questions.

Send us a Message

Fill out the form below and we'll get back to you within 24 hours.

Email Us

info@genestrail.com

help@genestrail.com

careers@genestrailer.com

Operating Hours

Sunday - Thursday: 8AM - 6PM

Friday: 8AM - 12PM

Saturday: Closed

Frequently Asked Questions

Quick answers to common questions about our genetic testing services.

Most genetic tests are completed within 2-3 weeks of receiving your sample. Complex analyses may take up to 4 weeks. We'll keep you updated throughout the process.

Absolutely. We use military-grade encryption and follow international privacy standards. Your genetic data is never shared without your explicit consent and is stored securely in our HIPAA-compliant systems.

No referral is required for most of our genetic testing services. However, we recommend discussing your results with a healthcare provider or our genetic counselors for proper interpretation.

Our certified genetic counselors are available for consultation sessions to help you understand your results and their implications for your health and family planning.
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